Terms-of-Service

Effective Date: August 28, 2025

These Terms of Service (“Terms”) govern your access to and use of GlowBook, including our mobile application, website, booking tools, payment features, business dashboard, and related services (collectively, the “App”). GlowBook is operated by [LEGAL COMPANY NAME] (“GlowBook,” “we,” “our,” or “us”).

By creating an account, accessing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Who Uses GlowBook

GlowBook is a booking and business-management platform for beauty, wellness, grooming, and similar service businesses.

In these Terms:

“Client” means a person who uses GlowBook to discover a business, subscribe to a business, book appointments, receive reminders, or pay for services.

“Business” means a shop, studio, independent professional, or other service provider that uses GlowBook to manage services, availability, bookings, clients, payments, marketing, analytics, and business content.

“Professional” means an individual service provider associated with a Business.

“User” means any Client, Business, Professional, administrator, or other person using the App.

2. Eligibility

You must be at least 13 years old to use GlowBook.

If you use GlowBook on behalf of a Business, you represent that you have authority to bind that Business to these Terms.

Businesses and Professionals are responsible for complying with all licensing, tax, professional, health, safety, employment, advertising, and consumer-protection laws that apply to their services.

3. Accounts

You must provide accurate, current, and complete account information.

You are responsible for keeping your login credentials secure.

You are responsible for all activity under your account.

You must promptly update account, business, contact, payment, and tax information when it changes.

We may refuse, suspend, or terminate accounts that violate these Terms, create risk, or misuse the App.

4. GlowBook Is a Platform

GlowBook provides technology that helps Clients and Businesses connect, schedule appointments, manage services, and process payments.

GlowBook does not provide the physical services listed by Businesses.

Businesses and Professionals, not GlowBook, are responsible for:

service quality;

professional conduct;

service descriptions;

prices and price estimates;

appointment availability;

cancellation policies;

tax settings;

refund decisions except where processed through GlowBook tools;

licenses, permits, insurance, and legal compliance;

client disputes arising from the physical service.

GlowBook is not responsible for injuries, dissatisfaction, missed appointments, service outcomes, or disputes between Clients and Businesses, except where required by law.

5. Business Listings, Services, and Prices

Businesses may create service listings with names, descriptions, durations, prices, images, logos, portfolio content, group sessions, recurring availability, and other business information.

Businesses are responsible for ensuring all listings are accurate, lawful, and not misleading.

GlowBook may support different price types:

Fixed Price: the listed price is intended to be the final service price before taxes, tips, platform fees, or other clearly disclosed checkout amounts.

Minimum Price: a listing such as “$50+” means the service starts at that price. The final price may be higher after in-person evaluation, depending on service complexity, materials, time, hair length, design, condition, or other factors disclosed by the Business.

Businesses must not use minimum prices to mislead Clients. Any mandatory fees should be clearly disclosed before booking or payment. GlowBook may remove or restrict listings that appear misleading.

6. Bookings

Clients may book appointments through the App by selecting a Business, Professional, service, date, time, and payment option where available.

A booking is not guaranteed until confirmed in the App.

Businesses are responsible for honouring accepted appointments or communicating changes to Clients.

GlowBook may support:

single appointments;

group sessions;

recurring appointments;

guest bookings;

pay-now bookings;

pay-in-person bookings;

appointments with taxes, tips, discounts, platform fees, or cancellation policies.

Availability shown in the App may change. GlowBook is not liable if a slot becomes unavailable, is changed, or is cancelled by a Business.

7. Payments

GlowBook may allow Clients to pay through third-party payment providers, including Stripe, Apple Pay, Google Pay, or other supported methods.

By making or accepting payments through the App, you agree to comply with the applicable payment provider terms.

Businesses using connected payment accounts must provide accurate onboarding, identity, business, tax, and banking information.

GlowBook may calculate or collect platform fees, processing-related fees, taxes configured by the Business, tips, discounts, and other amounts shown at checkout.

Clients are responsible for reviewing the total amount before confirming payment.

Businesses are responsible for their own taxes, tax registrations, tax rates, invoices, reporting, and remittances unless GlowBook expressly states otherwise in writing.

8. Pay-In-Person Bookings

Some Businesses may allow Clients to book without paying in the App.

For pay-in-person bookings, payment is handled directly between the Client and Business.

GlowBook is not responsible for collecting, refunding, reversing, or resolving pay-in-person payments.

If a service is listed as a minimum price, the Client may owe more in person after the Business evaluates the service.

9. Tips

Where enabled, Clients may add tips through the App.

Tips are voluntary unless otherwise clearly stated.

Tips may be processed with the appointment payment and may be subject to payment provider rules.

10. Cancellations, No-Shows, and Refunds

Businesses may set cancellation policies, including cancellation windows and cancellation fees.

Before confirming a booking, Clients may be shown a cancellation policy notice.

If a Client cancels within a Business’s cancellation window, the Client may be charged a cancellation fee or receive a reduced refund, depending on the Business policy and payment status.

Platform fees, processing fees, or application fees may be non-refundable unless required by law or otherwise stated.

Refunds for in-app payments may be processed through the payment provider.

Refunds for pay-in-person payments must be handled directly by the Business.

Businesses may mark appointments as cancelled or no-show when appropriate.

GlowBook may provide refund tools, but the Business remains responsible for its cancellation and refund policy unless GlowBook expressly states otherwise.

11. Business Responsibilities

Businesses and Professionals agree to:

provide accurate service, price, availability, and policy information;

honour applicable bookings;

communicate material service changes to Clients;

comply with professional, health, safety, employment, privacy, tax, advertising, and consumer-protection laws;

obtain all required licenses, permits, consents, and insurance;

avoid false, misleading, harmful, illegal, or offensive content;

not discriminate unlawfully against Clients;

not misuse Client data obtained through GlowBook;

not use GlowBook for unlawful services or prohibited transactions.

GlowBook may suspend Business features, hide listings, remove content, or terminate access if a Business creates risk or violates these Terms.

12. Client Responsibilities

Clients agree to:

provide accurate booking and contact information;

arrive on time for appointments;

review service details, prices, cancellation policies, and payment totals before booking;

pay all amounts owed for services, taxes, tips, cancellation fees, and other disclosed charges;

treat Businesses and Professionals respectfully;

not misuse booking, cancellation, review, subscription, or payment features.

13. Client Subscriptions to Businesses

Clients may subscribe to or follow Businesses in the App to access their booking pages, content, services, notifications, or updates.

Subscribing to a Business may allow that Business to see certain Client profile or booking information needed to provide services.

Clients may change notification preferences where supported.

14. Communications and Notifications

GlowBook and Businesses may send transactional messages related to accounts, bookings, confirmations, reminders, cancellations, payments, refunds, security, and service updates.

These messages may be sent by push notification, email, SMS, in-app message, or other supported channels.

Marketing messages may be sent only where permitted by law and based on applicable consent or relationship rules.

You can manage certain notification preferences in the App or device settings. Some transactional messages may still be necessary to provide the App.

15. User Content

Users may upload or submit content, including business names, logos, service descriptions, prices, portfolio images, posts, profile information, messages, and other materials (“User Content”).

You keep ownership of your User Content.

By uploading User Content, you grant GlowBook a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, moderate, and use the content as needed to operate, improve, promote, and protect the App.

You represent that you have all rights needed to upload the content and grant this license.

You must not upload content that is illegal, infringing, misleading, defamatory, hateful, sexually exploitative, harassing, violent, harmful, or otherwise inappropriate.

GlowBook may remove, restrict, or moderate User Content at any time.

16. Content Moderation

GlowBook may use automated or manual tools to review service information, descriptions, images, portfolio uploads, or other content for safety, abuse, or policy compliance.

GlowBook does not guarantee that all harmful content will be detected.

We may remove content, limit features, suspend accounts, or report activity where appropriate.

17. Privacy

Your use of GlowBook is also governed by our Privacy Policy.

GlowBook collects and uses personal information to provide accounts, bookings, payments, notifications, business tools, client lists, analytics, support, safety, and fraud-prevention features.

Businesses that access Client information through GlowBook must use it only for legitimate service, booking, communication, and legal purposes.

Businesses are responsible for complying with privacy laws that apply to their own collection, use, disclosure, and retention of Client information.

18. Account Deletion

Clients may delete their account where supported in the App or by contacting GlowBook.

Deleting an account may remove or anonymize profile information, but some records may be retained where needed for legal, tax, security, fraud-prevention, dispute, payment, or business record purposes.

Appointment records already shared with a Business may remain in that Business’s records where legally permitted.

19. Prohibited Conduct

You may not:

use GlowBook for unlawful, harmful, fraudulent, or abusive purposes;

access or attempt to access another user’s account or data;

interfere with the App’s operation or security;

scrape, copy, or harvest data except as permitted by GlowBook;

upload malware or harmful code;

submit false business, payment, identity, tax, or booking information;

make false or misleading price, discount, service, availability, or business claims;

circumvent GlowBook fees or payment flows where applicable;

reverse engineer the App except as permitted by law;

use GlowBook to harass, threaten, spam, or discriminate against others.

20. Third-Party Services

GlowBook integrates with third-party services such as payment processors, cloud hosting providers, messaging providers, app stores, analytics tools, map/location tools, and other technology providers.

Third-party services are governed by their own terms and privacy policies.

GlowBook is not responsible for third-party services, outages, errors, fees, chargebacks, account holds, payment declines, or provider decisions.

21. Payment Disputes and Chargebacks

Clients should first contact the Business about service issues, cancellations, or refunds.

If a payment dispute or chargeback is initiated, GlowBook and the payment provider may share relevant booking, payment, refund, cancellation, and account information with the Business, Client, payment networks, banks, or dispute processors.

Businesses are responsible for chargebacks, reversals, refunds, claims, or losses connected to their services unless GlowBook expressly agrees otherwise.

22. App Availability and Changes

GlowBook may update, modify, suspend, or discontinue any part of the App at any time.

We do not guarantee that the App will always be available, uninterrupted, secure, or error-free.

Some features may be beta, experimental, region-limited, or unavailable on certain platforms.

23. Intellectual Property

GlowBook, including its software, designs, logos, trademarks, branding, workflows, and content, is owned by GlowBook or its licensors.

You may not copy, modify, distribute, sell, lease, or exploit GlowBook except as permitted by these Terms.

No rights are granted except the limited right to use the App in accordance with these Terms.

24. Feedback

If you send ideas, suggestions, or feedback to GlowBook, you allow us to use them without restriction or compensation.

25. Suspension and Termination

We may suspend or terminate access to GlowBook if:

you violate these Terms;

your account creates legal, financial, security, or reputational risk;

required payment, identity, or business information is inaccurate;

a payment provider, app store, or legal authority requires action;

we detect fraud, abuse, spam, or harmful activity.

You may stop using GlowBook at any time.

Sections that by nature should survive termination will continue to apply, including payment obligations, intellectual property, disclaimers, liability limits, indemnity, dispute terms, and records needed for legal compliance.

26. Disclaimers

GlowBook is provided “as is” and “as available.”

To the maximum extent permitted by law, GlowBook disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and security.

GlowBook does not guarantee:

the quality, safety, legality, or suitability of any Business or Professional;

the accuracy of Business listings or prices;

that a Client or Business will attend an appointment;

that payment processing will always be available;

that notifications or reminders will be delivered on time;

that the App will be uninterrupted or error-free.

27. Limitation of Liability

To the maximum extent permitted by law, GlowBook will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, service disputes, missed appointments, personal injury, or third-party conduct.

To the maximum extent permitted by law, GlowBook’s total liability for any claim will be limited to the greater of:

the amount you paid directly to GlowBook for use of the App in the three months before the claim; or

CAD $100.

Nothing in these Terms limits liability that cannot be limited by law.

28. Indemnity

You agree to indemnify and hold harmless GlowBook, its owners, employees, contractors, service providers, and affiliates from claims, losses, damages, liabilities, penalties, costs, and expenses arising from:

your use of the App;

your services or business operations;

your User Content;

your violation of these Terms;

your violation of law;

your violation of another person’s rights;

payment disputes, chargebacks, refunds, taxes, or service claims connected to your Business.

29. Governing Law

These Terms are governed by the laws of the Province of [INSERT PROVINCE] and the federal laws of Canada that apply there, without regard to conflict-of-law rules.

If you are a consumer, you may have mandatory rights under the laws of your province or country that cannot be waived by these Terms.

30. Disputes

Before starting a legal claim, you agree to contact GlowBook at info@glowbook.ca and try to resolve the dispute informally.

If the dispute is not resolved, disputes will be handled in the courts located in [INSERT CITY/PROVINCE], unless applicable consumer law requires otherwise.

31. App Store Terms

If you download GlowBook through Apple’s App Store, Google Play, or another app marketplace, your use may also be subject to that store’s terms.

The app store provider is not responsible for GlowBook, support, claims, or services offered through the App except as required by its own terms or applicable law.

32. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we may notify you through the App, email, or another reasonable method.

Your continued use of GlowBook after the updated Terms take effect means you accept the updated Terms.

33. Contact

Questions about these Terms may be sent to:

GlowBook

Email: info@glowbook.ca

Website: https://glowbook.ca

Address: [INSERT BUSINESS ADDRESS]