Support
How can we help?
Answers to the questions we get most. If you don't find what you need, reach out and a real person will get back to you.
Getting started
Download GlowBook, create your business account, and upload your logo. We build your colours and booking page from it automatically. From there you add your services, prices and availability, and you're ready to take bookings.
Most shops are live the same day. Adding your services and hours takes about fifteen minutes. If you'd rather have us walk you through it, book a free demo and we'll set it up with you.
Yes. Send us your client list and we'll help you import it so nobody gets lost in the switch. Email info@glowbook.ca and we'll take it from there.
Bookings and payments
Clients pay in the app when they book, using Apple Pay, Google Pay or a card. Payments are processed securely through Stripe. You can also choose to collect payment in person instead.
Payouts go to your connected Stripe account on a rolling schedule. You can see every transaction, tip and payout in your dashboard under My Analytics.
You set your cancellation window and fee once in your settings. If someone cancels late or doesn't show, the fee is charged automatically so you're not eating the loss.
Yes, you can issue a refund from the appointment in your dashboard. Refunds exclude platform and processing fees. Refund decisions are between you and your client.
Clients and loyalty
They can book from your web link without downloading anything. If they do download GlowBook, they get your branded experience, appointment history, loyalty cards and your feed.
No. Your client list is yours. We don't market to them, sell their data, or show them competing shops. GlowBook is not a marketplace.
Set the reward and how many visits it takes. GlowBook stamps the card automatically when a client pays in the app, and notifies them when they're close and when they've earned it. Only appointments paid in app count toward the card.
Team and account
Yes. Add each professional to your team, set their role as owner, manager or staff, and give them their own schedule and dashboard. Team features are available on the Studio plan and up.
You can upgrade, downgrade or cancel at any time from your account settings. Changes take effect at the start of your next billing cycle.
You can request deletion in the app, or email info@glowbook.ca and we'll handle it. Some records are kept where required for tax, legal or payment reasons. See our Privacy Policy for details.
Make sure you're on the latest version from the App Store or Google Play, then restart the app. If it's still happening, email info@glowbook.ca with your shop name and what you were doing when it broke, and we'll get on it.
Still stuck?
Send us a message and a real person will get back to you. If it's about a specific booking or payment, include your shop name so we can look it up.