Legal

Terms of Service

Effective Date: August 28, 2025

These Terms of Service ("Terms") govern your access to and use of GlowBook, including our mobile application, website, booking tools, payment features, business dashboard, and related services (collectively, the "App"). GlowBook is operated by [LEGAL COMPANY NAME] ("GlowBook," "we," "our," or "us").

By creating an account, accessing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Who Uses GlowBook

GlowBook is a booking and business-management platform for beauty, wellness, grooming, and similar service businesses. In these Terms:

  • "Client" means a person who uses GlowBook to discover a business, subscribe to a business, book appointments, receive reminders, or pay for services.
  • "Business" means a shop, studio, independent professional, or other service provider that uses GlowBook to manage services, availability, bookings, clients, payments, marketing, analytics, and business content.
  • "Professional" means an individual service provider associated with a Business.
  • "User" means any Client, Business, Professional, administrator, or other person using the App.

2. Eligibility

You must be at least 13 years old to use GlowBook. If you use GlowBook on behalf of a Business, you represent that you have authority to bind that Business to these Terms. Businesses and Professionals are responsible for complying with all licensing, tax, professional, health, safety, employment, advertising, and consumer-protection laws that apply to their services.

3. Accounts

You must provide accurate, current, and complete account information. You are responsible for keeping your login credentials secure and for all activity under your account. You must promptly update account, business, contact, payment, and tax information when it changes. We may refuse, suspend, or terminate accounts that violate these Terms, create risk, or misuse the App.

4. GlowBook Is a Platform

GlowBook provides technology that helps Clients and Businesses connect, schedule appointments, manage services, and process payments. GlowBook does not provide the physical services listed by Businesses. Businesses and Professionals, not GlowBook, are responsible for service quality, professional conduct, service descriptions, prices, appointment availability, cancellation policies, tax settings, refund decisions, licenses, permits, insurance, legal compliance, and client disputes arising from the physical service.

GlowBook is not responsible for injuries, dissatisfaction, missed appointments, service outcomes, or disputes between Clients and Businesses, except where required by law.

5. Business Listings, Services, and Prices

Businesses may create service listings with names, descriptions, durations, prices, images, logos, portfolio content, group sessions, recurring availability, and other business information. Businesses are responsible for ensuring all listings are accurate, lawful, and not misleading.

GlowBook may support different price types:

  • Fixed Price: the listed price is intended to be the final service price before taxes, tips, platform fees, or other clearly disclosed checkout amounts.
  • Minimum Price: a listing such as "$50+" means the service starts at that price. The final price may be higher after in-person evaluation.

6. Bookings

Clients may book appointments through the App by selecting a Business, Professional, service, date, time, and payment option where available. A booking is not guaranteed until confirmed in the App. Businesses are responsible for honouring accepted appointments or communicating changes to Clients.

7. Payments

GlowBook may allow Clients to pay through third-party payment providers, including Stripe, Apple Pay, Google Pay, or other supported methods. By making or accepting payments through the App, you agree to comply with the applicable payment provider terms. Clients are responsible for reviewing the total amount before confirming payment. Businesses are responsible for their own taxes, tax registrations, tax rates, invoices, reporting, and remittances unless GlowBook expressly states otherwise in writing.

8. Pay-In-Person Bookings

Some Businesses may allow Clients to book without paying in the App. For pay-in-person bookings, payment is handled directly between the Client and Business. GlowBook is not responsible for collecting, refunding, reversing, or resolving pay-in-person payments.

9. Tips

Where enabled, Clients may add tips through the App. Tips are voluntary unless otherwise clearly stated. Tips may be processed with the appointment payment and may be subject to payment provider rules.

10. Cancellations, No-Shows, and Refunds

Businesses may set cancellation policies, including cancellation windows and cancellation fees. If a Client cancels within a Business's cancellation window, the Client may be charged a cancellation fee or receive a reduced refund, depending on the Business policy and payment status. Platform fees, processing fees, or application fees may be non-refundable unless required by law or otherwise stated.

11. Business Responsibilities

Businesses and Professionals agree to provide accurate information, honour applicable bookings, communicate material service changes, comply with all applicable laws, obtain required licenses and insurance, avoid false or misleading content, not discriminate unlawfully, and not misuse Client data obtained through GlowBook.

12. Client Responsibilities

Clients agree to provide accurate booking and contact information, arrive on time, review service details and prices before booking, pay all amounts owed, treat Businesses and Professionals respectfully, and not misuse booking, cancellation, review, subscription, or payment features.

13. Client Subscriptions to Businesses

Clients may subscribe to or follow Businesses in the App to access their booking pages, content, services, notifications, or updates. Subscribing may allow that Business to see certain Client profile or booking information needed to provide services.

14. Communications and Notifications

GlowBook and Businesses may send transactional messages related to accounts, bookings, confirmations, reminders, cancellations, payments, refunds, security, and service updates. These messages may be sent by push notification, email, SMS, in-app message, or other supported channels. Marketing messages may be sent only where permitted by law.

15. User Content

Users may upload or submit content including business names, logos, service descriptions, prices, portfolio images, posts, profile information, messages, and other materials ("User Content"). You keep ownership of your User Content. By uploading User Content, you grant GlowBook a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, moderate, and use the content as needed to operate the App. You must not upload content that is illegal, infringing, misleading, defamatory, hateful, sexually exploitative, harassing, violent, harmful, or otherwise inappropriate.

16. Content Moderation

GlowBook may use automated or manual tools to review content for safety, abuse, or policy compliance. We may remove content, limit features, suspend accounts, or report activity where appropriate.

17. Privacy

Your use of GlowBook is also governed by our Privacy Policy. GlowBook collects and uses personal information to provide accounts, bookings, payments, notifications, business tools, client lists, analytics, support, safety, and fraud-prevention features.

18. Account Deletion

Clients may delete their account where supported in the App or by contacting GlowBook. Some records may be retained where needed for legal, tax, security, fraud-prevention, dispute, payment, or business record purposes.

19. Prohibited Conduct

You may not use GlowBook for unlawful or abusive purposes, access another user's account or data, interfere with the App's operation or security, scrape or harvest data, upload malware, submit false information, make false business or pricing claims, circumvent GlowBook fees, reverse engineer the App, or use GlowBook to harass or discriminate against others.

20. Third-Party Services

GlowBook integrates with third-party services such as payment processors, cloud hosting providers, messaging providers, app stores, analytics tools, and other technology providers. Third-party services are governed by their own terms and privacy policies.

21. Payment Disputes and Chargebacks

Clients should first contact the Business about service issues, cancellations, or refunds. Businesses are responsible for chargebacks, reversals, refunds, claims, or losses connected to their services unless GlowBook expressly agrees otherwise.

22. App Availability and Changes

GlowBook may update, modify, suspend, or discontinue any part of the App at any time. We do not guarantee that the App will always be available, uninterrupted, secure, or error-free.

23. Intellectual Property

GlowBook, including its software, designs, logos, trademarks, branding, workflows, and content, is owned by GlowBook or its licensors. You may not copy, modify, distribute, sell, lease, or exploit GlowBook except as permitted by these Terms.

24. Feedback

If you send ideas, suggestions, or feedback to GlowBook, you allow us to use them without restriction or compensation.

25. Suspension and Termination

We may suspend or terminate access to GlowBook if you violate these Terms, your account creates risk, required information is inaccurate, a payment provider or legal authority requires action, or we detect fraud, abuse, spam, or harmful activity.

26. Disclaimers

GlowBook is provided "as is" and "as available." To the maximum extent permitted by law, GlowBook disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and security.

27. Limitation of Liability

To the maximum extent permitted by law, GlowBook will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, service disputes, missed appointments, personal injury, or third-party conduct. GlowBook's total liability for any claim will be limited to the greater of the amount you paid directly to GlowBook in the three months before the claim, or CAD $100.

28. Indemnity

You agree to indemnify and hold harmless GlowBook, its owners, employees, contractors, service providers, and affiliates from claims, losses, damages, liabilities, penalties, costs, and expenses arising from your use of the App, your services or business operations, your User Content, your violation of these Terms, your violation of law, or your violation of another person's rights.

29. Governing Law

These Terms are governed by the laws of the Province of [INSERT PROVINCE] and the federal laws of Canada that apply there, without regard to conflict-of-law rules.

30. Disputes

Before starting a legal claim, you agree to contact GlowBook at info@glowbook.ca and try to resolve the dispute informally. If the dispute is not resolved, disputes will be handled in the courts located in [INSERT CITY/PROVINCE], unless applicable consumer law requires otherwise.

31. App Store Terms

If you download GlowBook through Apple's App Store, Google Play, or another app marketplace, your use may also be subject to that store's terms.

32. Changes to These Terms

We may update these Terms from time to time. If changes are material, we may notify you through the App, email, or another reasonable method. Your continued use of GlowBook after the updated Terms take effect means you accept the updated Terms.

33. Contact

Questions about these Terms may be sent to: